Shipping policy
Our Shipping partners
Shipping Policy
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment.
“At ecohvacdirect, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across United States and make sure that you deserve the most quality levels of responsiveness at any time”
Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within 1 to 2 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at service@ecohvacdirect.com .
Shipping Charges
We offer free shipping on orders in the United States.
Order Acceptance & Pricing
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.
Handling, Transit, and Order Cut-off Time for the United States:
Handling time - 1-2 Business Days (Monday to Friday)
Transit time - 3-5 Business Days (Monday to Friday)
Order Cut Off Time- 3.00 PM
All orders ship the same day if placed before 3.00 PM (EST)
Time Zone: (GMT-07:00) EST
What happens after I place an order?
You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 1-2 business days (not including holidays). Products that have customizations will take longer to ship out.
Please check your spam folder for the confirmation email if you don't see it in your inbox.
If you don't receive a confirmation email, please email service@ecohvacdirect.com with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.
We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.
How do I check the status of my order?
You can check the status of your order by the email associated with your purchase. If you haven't received an update after 6 business days, please email us at service@ecohvacdirect.com, and we will be happy to assist you further.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to service@ecohvacdirect.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours.
Contact Info:
Address: 1309 Coffee Ave STE 1200, Sheridan, Wyoming 82801, United States
Phone Number: +1 -888-557-2952
E-mail: service@ecohvacdirect.com
Business Hours: Monday - Friday 9:00 A.M. to 6:00 P.M (EST)